Return and Refund Policy

At Nikola Toy®, we are dedicated to offering top-quality toys that inspire creativity, enhance problem-solving skills, and promote STEM learning. However, we understand that sometimes a product might not meet your expectations. To ensure your satisfaction, we have a comprehensive return and refund policy.

14-Day Return Policy:

We offer a 14-day return policy starting from the date of delivery. If you are not fully satisfied with your purchase, you may return the item(s) within this period for a refund or exchange. The item(s) must be unused, in their original packaging, and in the same condition as when you received them.

5-7 Day Refund Policy:

Once we receive your returned item(s), our team will inspect them to ensure they meet the return policy criteria. If everything is in order, we will initiate the refund process. Please allow 5-7 business days for the refund to be processed and credited back to your original payment method. Note that the refund amount will exclude any shipping fees incurred during the initial purchase.

How to Initiate a Return:

To start a return, please contact our customer support team within the 14-day return period. They will guide you through the return process and provide a return authorization number. This number must be included with your returned item(s) to ensure a smooth and efficient return process.

Exclusions:

Certain items are non-returnable, including personalized or customized products and items that have been used or damaged by the customer. Additionally, items purchased during a promotional sale or with a discount code may be eligible for store credit instead of a refund.

Shipping Costs:

Customers are responsible for the shipping cost associated with returning the item(s), unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label for your convenience.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your Nikola Toy® purchase.